Question 1

What is WHITEWIRE PAYMENTS LTD.?

Accepted Answer

WHITEWIRE PAYMENTS LTD. is a Canadian-registered P2P cryptocurrency brokerage based in Vancouver, BC. We facilitate the buying and selling of cryptocurrencies through trusted global exchanges — Bybit, Bitget, Binance, and KuCoin.

Question 2

What cryptocurrencies can I trade?

Accepted Answer

Through our partner exchanges Bybit, Bitget, Binance, and KuCoin, you can trade a wide range of cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), USDT, and hundreds of other popular tokens. Contact us for specific pair availability.

Question 3

What are your fees?

Accepted Answer

We charge 0% transaction fees. Our revenue comes from a small spread of 0.3% to 3% depending on the trade volume and cryptocurrency pair. Contact us for a quote on your specific trade.

Question 4

How do I get started?

Accepted Answer

Simply contact us through our website form, email, or phone. We'll guide you through our KYC verification process (required by Canadian regulations), and once verified, you can start trading immediately.

Question 5

Is my personal information safe?

Accepted Answer

Absolutely. We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). Your data is encrypted, stored securely, and never shared with unauthorized third parties. See our Privacy Policy for details.

Question 6

What is KYC and why is it required?

Accepted Answer

KYC (Know Your Customer) is a regulatory requirement under Canadian law (FINTRAC). It involves verifying your identity to prevent money laundering and terrorist financing. This protects both you and the integrity of our platform.

Question 7

How long does a transaction take?

Accepted Answer

Most transactions are processed within minutes after confirmation. Processing time may vary depending on the cryptocurrency network congestion and the verification status of your account.

Question 8

What payment methods do you accept?

Accepted Answer

We accept bank transfers, e-transfers, and other payment methods depending on your region. Contact us for available payment options in your area.

Question 9

Do I need to create an account on a partner exchange?

Accepted Answer

No. As a P2P brokerage, we handle the exchange-side operations for you. You simply deal with us directly — we execute the trades on your behalf through our partner exchanges.

Question 10

How can I contact support?

Accepted Answer

You can reach us via email at info@whitewirepayments.com, phone at +1 604 000 0000, or through the contact form on our website. We aim to respond to all inquiries within 24 hours.

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