Question 1

What is WHITEWIRE PAYMENTS LTD.?

Accepted Answer

WHITEWIRE PAYMENTS LTD. is a Canadian-registered cryptocurrency OTC desk based in Surrey, British Columbia. We offer two ways to trade: through trusted global exchanges - KuCoin and Kraken - or directly on our site, where we are the counterparty and the proceeds go straight to your own wallet or bank account. You never open an account or keep a balance with us.

Question 2

What currencies can I exchange?

Accepted Answer

Through our partner exchanges you can trade a wide range of cryptocurrencies including Bitcoin, Ethereum, USDT, and hundreds of other tokens. On our on-site desk, EUR and CAD convert directly to USDC or USDT, and back. Contact us for other pairs.

Question 3

What are your fees?

Accepted Answer

There is no separate transaction fee. Our revenue is a 3% desk margin, and it is already built into the rate we quote you, so nothing is added on top. Any network or bank charge on the payment itself is set by that network or bank, not by us.

Question 4

How do I get started?

Accepted Answer

Simply contact us through our website form, email, or phone. We'll guide you through our KYC verification process (required by Canadian regulations), and once verified, you can start trading immediately.

Question 5

Is my personal information safe?

Accepted Answer

We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). Your data is encrypted, stored securely, and never shared with unauthorized third parties. See our Privacy Policy for details.

Question 6

What is KYC and why is it required?

Accepted Answer

KYC (Know Your Customer) is a regulatory requirement under Canadian law (FINTRAC). It involves verifying your identity to prevent money laundering and terrorist financing. This protects both you and the integrity of our platform.

Question 7

How long does a transaction take?

Accepted Answer

Our desk works each order by hand during business hours. Once your payment has arrived and your identity check is complete, we aim to settle the same business day. We do not promise a settlement time: it also depends on how busy the payment network or bank is, and on how quickly your verification is finished.

Question 8

What payment methods do you accept?

Accepted Answer

We accept bank transfers, e-transfers, and other payment methods depending on your region. Contact us for available payment options in your area.

Question 9

Do I need to create an account on a partner exchange?

Accepted Answer

No. For OTC trades, we handle the exchange-side operations for you - you deal with us directly. Our on-site desk needs no account either: you order one trade at a time, and the proceeds go to your own wallet or bank account. We do not keep a balance for you between orders.

Question 10

How can I contact support?

Accepted Answer

You can reach us via email at info@whitewirepayments.com, phone at +1 647 366 0746, or through the contact form on our website. We aim to respond to all inquiries within 24 hours.

Frequently Asked Questions