Terms & Conditions

1. Introduction

These Terms and Conditions govern your use of the services provided by WHITEWIRE PAYMENTS LTD. ("the Company", "we", "us", "our"), a corporation registered in the Province of British Columbia, Canada. By using our services, you agree to be bound by these terms. If you do not agree, please do not use our services.

2. Services

The Company operates two channels: (a) an over-the-counter (OTC) desk, facilitating the buying and selling of digital assets through partner exchanges (KuCoin and Kraken), acting as an intermediary between clients and those exchanges; and (b) an on-site exchange desk, where the Company is the direct counterparty to every trade. The Company does not open accounts for clients and does not keep a client balance between orders: funds are received for one ordered trade, converted, and settled to the client's own wallet or bank account. Between the moment a client's payment arrives and the moment the proceeds are sent out, the Company holds those funds, and that period should be understood as such rather than as a transfer the Company never touches. Client funds arrive into the Company's own receiving bank accounts and wallets, which are shared across clients rather than held one per client. The Company does not provide investment advice, does not offer ongoing custody or safekeeping of client assets, and does not operate as a licensed exchange itself.

3. Eligibility

• You must be at least 18 years of age to use our services.
• You must provide valid identification as part of our KYC (Know Your Customer) process.
• You must not be a resident of a jurisdiction where cryptocurrency trading is prohibited.
• You must not be listed on any sanctions list maintained by Canada, the United States, the European Union, or the United Nations.

4. Account Verification (KYC)

In compliance with Canadian federal regulations and FINTRAC requirements, all clients must complete identity verification before using our services. This includes providing government-issued identification, proof of address, and other documentation as required. We reserve the right to refuse service to anyone who fails or refuses to complete verification.

5. Transactions

• All transactions are final once confirmed by both parties.
• There is no separate transaction fee. The Company's revenue is a desk margin of 3% applied to the reference rate, and that margin is already included in the rate quoted to the client before the client confirms an order. Fees charged by a blockchain network, a bank, or a payment provider on the client's own payment are set by that third party and are not the Company's charges.
• Exchange rates are determined at the time of trade confirmation and may fluctuate.
• We reserve the right to cancel or reverse transactions suspected of fraud or regulatory violations.
• Minimum and maximum transaction limits may apply and are subject to change.

6. Risks

Cryptocurrency trading involves significant risk. Prices are highly volatile and you may lose some or all of your investment. Past performance does not guarantee future results. The Company is not responsible for any losses incurred through the use of our services. You should only trade with funds you can afford to lose.

7. Prohibited Activities

• Using our services for money laundering, terrorist financing, or any illegal activity.
• Providing false or misleading information during the verification process.
• Attempting to manipulate prices or engage in market abuse.
• Using our services on behalf of undisclosed third parties.
• Circumventing or attempting to circumvent any security measures.

8. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the amount of fees paid by you in the twelve months preceding the claim.

9. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable Canadian privacy legislation (PIPEDA). By using our services, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy.

10. Amendments

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on our website and take effect immediately upon publication. Continued use of our services after changes constitutes acceptance of the modified terms.

11. Complaints & Dispute Resolution

If you have a complaint about our services, contact our Compliance Officer at info@whitewirepayments.com with details of your transaction and concern. We aim to acknowledge complaints within 2 business days and resolve them within 30 days. If a complaint cannot be resolved directly, either party may pursue the matter through the courts of British Columbia as set out below.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Any disputes shall be subject to the exclusive jurisdiction of the courts of British Columbia.

13. Contact

For questions about these Terms and Conditions, please contact us at info@whitewirepayments.com or at our registered address: 209 - 13308 76 Avenue, Unit 17/2, Surrey BC V3W 2W1, Canada.